Intcomex, the leading distribution platform of technology products and value-added solutions in Latin America and the Caribbean, is excited to announce the addition of Atera, the innovative all-in-one IT management platform powered by artificial intelligence (AI), to its cloud solutions portfolio.
Through this partnership, Intcomex Cloud resellers can now offer their customers a best-in-class tool that brings together RMM (remote monitoring and management), helpdesk, ticketing, and patch management—all in a single interface.
Atera is changing the way IT teams operate by boosting technician productivity tenfold, cutting first-response times from hours to seconds, and resolving tickets in minutes with the help of its Action AI™ suite and intelligent copilot.
The platform is already trusted by more than 13,000 customers in 120 countries, managing over 5 million endpoints and executing more than 373 million IT actions per month. It also meets the industry’s highest international security standards, including ISO 27001, SOC-2, HIPAA, and GDPR/CCPA.
According to Joseph Bouhadana, VP of Intcomex Cloud, this launch represents a major milestone for resellers across the region:
“Resellers and MSPs are up against challenges like limited resources, fragmented tools, and rising service demands. Intcomex plays a key role in bridging that gap by giving them access to Atera’s AI-powered platform through our cloud ecosystem. Together, we’re turning reactive IT into proactive, intelligent operations.”
Bouhadana also emphasized how the partnership merges Atera’s cutting-edge technology with Intcomex’s regional expertise:
“Our partners gain a unique value proposition: simplified billing in local currencies, sales and technical support in Spanish, plus enablement programs that accelerate adoption. It’s a complete solution that lets them move beyond traditional license sales and position themselves as trusted advisors in sectors like education, government, and healthcare.”
The virtual launch event underscored that potential, with more than 200 attendees joining online. “That level of engagement shows the tremendous potential the brand already has,” said Jonathan Hernández, Regional Marketing & Innovation Manager at Intcomex Cloud.
With this partnership, Intcomex Cloud not only strengthens its role as a strategic ally for resellers, helping them expand their portfolios and stand out in the market, but also opens the door to new revenue opportunities—positioning Intcomex resellers as trusted advisors in a rapidly evolving IT landscape.
